CHARLOTTE, NC – (BUSINESS WIRE) – Mortgage industry veteran Karen Mayfield recently joined Wyndham Capital Mortgage, a leading fintech mortgage lender, to expand the company’s digital roots in the retail mortgage space as director of national retail sales.
With more than two decades in the industry as a hugely successful sales director, Mayfield previously ran one of the most successful credit departments at Citi. She oversaw up to four of Citi’s six stores and grew volume 72 percent in the division’s first two years. Passionate about providing award-winning customer service, Mayfields Division has ranked # 1 in customer satisfaction for three consecutive years.
“We are thrilled to have Karen join us and help build our retail network,” said Jeff Douglas, Founder and CEO of Wyndham Capital Mortgage. “As we continue to grow, the addition of retail loan officers is a natural step forward. By combining the best of the end-to-end digital customer experience with industry-leading tools that drive a loan officer’s business and foster personal relationships, we are building the model of the future. ”
Since its inception in 2001, Wyndham Capital has delivered a value proposition based on its technological edge. A few years ago, the company introduced advanced intelligence to improve the efficiency of its operations and automate thousands of ancillary tasks for processors. This has allowed the company to scale from 250 employees three years ago to an estimated 1,000 by the end of 2021 and raise a corporate record of $ 5.4 billion in mortgages in 2020.
“Wyndham Capital provides world class customer service to its customers,” said Mayfield. “But just as important, they have the tools loan officers need to build their business. It really is the best of both worlds. ”
Wyndham Capital President Ben Cowen, who was the director of origination at Citi, saw Karen’s determination personally. “Karen brings an infectious passion, leadership, and achievement to every role,” said Cowen. “It supports and elevates retail loan officers to higher levels of performance. I am happy to have her on our team. ”
Wyndham Capital loan officers understand the value of home ownership and are passionate about helping people buy their dream home faster than the competition. Wyndham Capital doesn’t sacrifice speed for service, however, as they have received 8,000+ five-star reviews and a 98 percent recommendation on LendingTree. It is this combination of technology and customer-centric mindset that brought Mayfield to Wyndham Capital. Mayfield also sees this combination as a competitive advantage in the residential mortgage sector.
Wyndham Capital recently launched a perpetual marketing operating system designed to help loan officers build their own brand, grow leads, and build relationships with real estate agents. The technology called Wildfire provides a unique tool for both digital and personal loan officers to grow their individual business.
“For retail loan officers, a big part of their success is the relationships they can develop with both buyers and agents in their local markets,” Mayfield said. “Wildfire is changing the game for all loan officers, giving them the automated and self-service tools they crave.”
About Wyndham Capital Mortgages
Wyndham Capital Mortgage is a leading fintech mortgage lender saving homeowners time and money with transparent interest rates and technology that automates 3.5 million child tasks. Wyndham Capital is celebrating its 20th anniversary in the mortgage lending business in America and is licensed on 47 dates plus Washington, DC. In 2020, the company issued more than 13,000 loans valued at more than $ 5.4 billion. More information is available at www.wyndhamcapital.com.