Safeco Insurance Review: Customer satisfaction ratings are below average for auto insurance

Safeco sells personal, car and homeowners, as well as a range of specialty insurance products. The Liberty Mutual Group, the parent company of Safeco, is the sixth largest auto insurer in the United States.

  • Average customer satisfaction
  • Carpooling insurance in many states
  • Less complaints than expected

3.0 out of 5.0 stars

Safeco Insurance: Assessment

Safeco scores 4 out of 5 when analyzed across different categories including discounts, type of coverage, prices, extras, complaints, customer satisfaction and ease of application.

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Safeco Insurance: Services

Safeco offers the standard cover along with these extras:

  • Forgiveness of accidents: After a certain claim-free period, you will not notice a tariff increase in a single accident
  • First aid reimbursement: Receive up to $ 10,000 for first aid required after an accident
  • Decreasing deductible: In each claim-free year, your deductible is reduced by USD 100 to a maximum of USD 500

Some states also offer the following coverage options:

  • Carpooling: Carpooling is available in some states for less than $ 10 a month
  • New car replacement: If your new car is stolen or has been totaled in the first year, it will be replaced by a comparable car
  • Personal property: This coverage is usually provided by a tenant or homeowner insurance company
  • Emergency assistance: Get up to $ 100 in expenses and $ 500 in food and lodging if you have an accident more than 25 miles from your home
  • Gap coverage: If you add up your car or it is stolen, the gap coverage will cover any shortfalls between the value of your car and any outstanding loan or lease payments
  • Electronic lock and key cover: Have keys, locks and pads replaced with no excess
  • CD replacement: Covers all damaged audiovisual media such as CDs or DVDs
  • Special equipment: Protects additional equipment that you have installed in your car
  • Pet protection: Veterinary insurance and death benefit if your pet is involved in an accident

Safeco Insurance: Discounts Discount

Safeco discounts include:

  • Accident prevention courses
  • Anti-lock braking system
  • Homeowner
  • Low mileage
  • Several cars
  • Multiple guidelines
  • Safe driver
  • Youth Safety Awards

Safeco Insurance: Complaints:

Safeco attracts fewer complaints than you would expect from an insurance provider of this size.

It would be a good idea to review their BBB complaints before doing business with any of these insurance companies.

Safeco insurance: what else?

The website is easy to navigate and allows you to manage your account online. You can also find an agent on the website if you prefer face-to-face contact.

The mobile app is effective and allows you to manage your policy, pay bills and monitor claims status.

Use any Alexa device to take advantage of Safeco’s insurance advisor skills.

You can also take out the following insurance policies with Esurance:

  • ATV insurance
  • Classic car insurance
  • Condominium Insurance
  • Golf cart insurance
  • Landlord insurance
  • Motorcycle insurance
  • Pension insurance
  • Snowmobile insurance
  • Umbrella insurance

Safeco insurance: advantages and disadvantages


  • Less complaints than expected
  • Forgiveness of accidents
  • Highly customizable guidelines


  • Average customer satisfaction

Compare Safeco insurance with Cuintegrator auto insurance providers

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