Scotland’s national advice center is now offering free energy advice to people to help them deal with bills and suppliers.
Following the recent transfer of consumer powers, Advice Direct Scotland has taken over the Scottish Government-backed provision of energy advice and launched the energyadvice.scot platform.
Free advice and information on energy related matters is now available to everyone in Scotland, from supplier inquiries to understanding the complaints process to what to do if there is a problem with energy bills.
The service also includes access to grants on what to do if you are a victim of energy scammers and advice for those at risk of disruption.
The service is backed by the Scottish Government through Duty Funding – a UK-wide levy imposed by Ofgem on gas and electricity utilities.
Andrew Bartlett, CEO of Advice Direct Scotland said: “We are very excited about the launch of energyadvice.scot, which will make a dramatic difference for Scottish consumers.
“Thanks to this service, everyone in Scotland can now have free, hands-on advice on how to communicate with them – by phone or digitally.
“We know energy bills and energy contracts can be a minefield for consumers, especially if something goes wrong with a supplier.
“Many Scots struggle to pay their bills because they are more at home and energy companies struggle to meet customer service demands due to the impact COVID has on their people and resources.
Sign up for the new Lanarkshire newsletter!
Get everything in your email inbox, from the latest breaking news to the items on the agenda.
Put your email at the top of this article or follow the directions at this link.
“We hope to make things easier for consumers, reduce energy poverty, and help utilities serve their customers.”
People can contact energyadvice.scot on the free phone number 0808 196 8660, on Facebook, by email or through a live web chat.
* Don’t miss the latest Lanarkshire headlines. Subscribe here to our newsletter.
And did you know Lanarkshire Live has its own app? Download yours here for free.