BNI, Indonesia’s leading bank, uses e-learning to improve credit performance

ARLINGTON, Virginia., March 30, 2016 / PRNewswire / – Omega Performance, a TwentyEighty company, and BNI, Indonesia fourth largest bank, has teamed up to create a robust e-learning platform to improve the quality of the bank’s assets and reduce credit risk. By focusing on training and developing its loan officers, BNI has found a solution to reduce the percentage of its Non-Performing Loans (NPLs).

Risk management is one of the biggest threats to Indonesian banks in today’s economic climate. BNI had improved its NPLs over the previous year, but the bank’s executives wanted to do even better.

BNI’s strategy to reduce the burden on its financial system was to manage its operational risks by investing in technology and people through a systematic training system for its credit approval processes. The best way to do this was to complement the in-house training model with an Omega Performance e-learning platform. Training employees using a technologically advanced platform ensures that all loan officers have uniform learning opportunities and promotes the exchange of knowledge within the bank.

“A few years ago I personally rated the credit training content offered by Omega Performance and was very impressed with the quality of the material,” said Putu B. Kresna, Head of Organizational Learning at BNI. “After this experience we have been working together successfully ever since.”

Since it was founded in 1946, BNI has grown and developed into a national bank with sustainable financial performance and millions of customers worldwide. The bank relies on its extensive service network with 1,585 branches in Germany and nine foreign branches in Singapore, Hong Kong, Japan, Korea, the United Kingdom and The United States.

In addition to improving its NPLs, BNI senior managers saw immediate results in changing employees’ perceptions of training. It is clear that BNI employees attach great importance to being trained by a partner who understands the bank lending culture like Omega Performance.

Omega Performance managed to get BNI’s most experienced loan officers to buy into the e-learning platform. Using a blended approach that includes online self-paced study, moderator-led interactive workshops, skills application labs and a train-the-trainer learning style has laid a strong foundation for education at BNI. Omega Performance provides training platforms to assist BNI with consumer credit, business lending basics, financial accountability for lenders, business corporate loans, and problem loan minimization.

“We are pleased that BNI has selected Omega Performance as a trusted learning partner to help the bank continuously improve its NPL rate through the use of our blended credit training solutions,” said Gil Madrid, Business Development Manager at Omega Performance. “By upgrading the proficiency and risk management skills of its bankers to international standards, BNI has taken an invaluable and progressive step towards fulfilling its vision of creating and maintaining a strong credit culture within the bank.”

About BNI

Established in 1946 as the first bank to be established and owned by the Indonesian government, BNI became a publicly traded company in 1996. which expresses the bank’s commitment and commitment to continually improve performance. Keeping the spirit of heroic national struggle rooted in its history, BNI strives to serve the country the best in order to become the pride of the nation today and forever. More information is available at

About Omega Performance Corporation

Founded in 1976, Omega Performance is a leading global provider of credit and conversation training in the banking sector, providing effective training solutions to banks, credit unions, asset management firms and non-bank financial institutions worldwide. Further information is available at

About TwentyEighty

TwentyEighty is one of the largest human resource development companies in the world and is operated by some of the leading brands in the industry, such as: Müller Heiman, VitalSmarts, Forum, Strategy Execution and Omega Performance. Our solutions are designed to help companies improve their business results through the areas of leadership performance, sales performance, credit performance and strategic execution. Visit us at

SOURCE Omega Performance, a TwentyEighty company

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