Safeway Insurance Reviews and Ratings (2021)

More than 300,000 customers have taken out their auto insurance with Illinois-based Safeway Insurance. This guide provides a close look at Safeway Insurance reviews, cost, customer service, and financial strength so you can decide if it is the right insurer for your vehicle.

If you’re new to auto insurance shopping, check out our rundown of the best auto insurance companies in the market to explore more provider options. Use the tool above to see what’s available in your state and compare deals. Or, For an even easier process, call our team at (844) 246-8209 to receive free, personalized offers seven days a week.

In this article:

About Safeway Insurance

Established in 1959, Safeway Insurance is the largest privately held insurance company in the United States, selling auto insurance in Alabama, Arizona, Arkansas, Illinois, California, Texas, Tennessee, New Mexico, Mississippi, Louisiana, Georgia and, Colorado.

Safeway Insurance Group has an A (Excellent) financial strength rating from AM Best and consists of four members: Safeway Insurance Company, Safeway Insurance Company of Alabama, Inc., Safeway Insurance Company of Georgia, and Safeway Insurance Company of Louisiana.

While Safeway Insurance previously sold home insurance, auto insurance is now its only line of business and is sold through a network of more than 3,000 independent agents. The company is headquartered in Westmont, Illinois, and has regional offices in all states.

In 2018, Safeway Insurance Group withdrew more than $ 272 million in total in personal vehicle premiums.

Safeway auto insurance

Safeway Insurance offers standard auto insurance options and ensures that you comply with state laws. The main types of cover offered include:

While Safeway only offers the basic types of auto insurance, these options should suit the needs of most motorists.

How much does Safeway car insurance cost?

Safeway Insurance promises car insurance at an affordable price. While it offers coverage for all drivers, its offerings appear to be geared towards drivers looking for no-frills coverage at the cheapest rates. If you fall into this category, we recommend comparing your Safeway auto insurance offering with those of other specialized non-insurance providers to see if you are getting a good rate.

Each company has its own pricing strategy, but in general you can expect the following factors to determine your final insurance costs:

  • Your age, gender, and marital status
  • Where you live
  • Your driving habits, driving history and insurance history
  • The vehicle you drive
  • The type of cover and the boundaries you choose

Insurance discounts are a big selling point for most insurance companies, but Safeway Insurance does not list available discounts. If you choose to take out Safeway car insurance, don’t forget to ask your agent if you are eligible for any special discounts. Customers can usually find lower rates for paying in full, setting up automatic discounts, or placing a student in the school.

Safeway Insurance does not offer insurance offers over the phone or online. The only way to get a quote on your policy is from a broker. If you prefer an online experience, we recommend using this quick tool to be matched against offers in your area. Or call the designated Motor1 quotation team at (844) 246-8209.

Safeway Insurance Reviews Insurance

As a multi-location company, Safeway Insurance has 15+ listings in the Better Business Bureau. Some of the Safeway auto insurance locations are BBB accredited and some are not. The ratings for these offers vary widely from A + to F to Unrated.

Many of the Safeway insurance reviews on BBB are negative and are submitted by individuals who have had an accident with drivers covered by Safeway insurance. We also found some reviews from Safeway auto insurance customers who were dissatisfied with the lack of communication during the claims process.

We encourage you to review customer reviews for the location of your Safeway auto insurance office to get an accurate picture of the quality of the local customer service.

If you look at the National Association of Insurance Commissioners (NAIC) Complaints Index for Safeway Insurance Companies in 2020, Safeway Insurance Company gets 3.94 points, Safeway Insurance Company of Georgia 2.86 points, Safeway Insurance Company of Alabama 0.0 and the Safeway Insurance Company of Los Angeles scores 4.88 points.

The NAIC Complaint Index is calculated by dividing the company’s grievance share by the company’s premium share. The national complaint index is 1.0, which means that Safeways Score of 3.94 shows four times as many complaints as expected from an insurer of its size.

I have had Safeway for auto insurance for my vehicle and my two children’s vehicles for several years and have never had a problem with it. I recently had an accident – my first in decades – and it was handled very professionally and very efficiently.

– Jan M. on Yelp

[The] Worst company I’ve ever had, their claims adjusters have absolutely no clue about insurance laws and refuse to pay claims.

– Sheena L. via Yelp

[H]I have a fender bender with one of their clients at State Farm […] The other driver admitted mistakes and was understanding. From Tuesday afternoon [until] Friday, [I have] called Safeway [and] and could only reach her on Monday.

– Alex M. via BBB

Technology / apps

Many people like to have an online portal or mobile app that can help them manage their insurance policies from home, which is why we include these factors in our reviews. Safeway Insurance doesn’t have an app, but customers can use their MySafeway accounts to make online payments, print their insurance IDs and check claims status on the website.

Our Take On Safeway car insurance: 3.0 stars

We rated Safeway Insurance 3.0 out of 5.0 stars because customer service is not uniform at different locations. If you live in any of the 11 serviced states and are looking for basic auto insurance, you can get a quote from Safeway Insurance.

Safeway is not a national company, however, and doesn’t seem to have many of the additional coverage options such as ridesharing or gap insurance that can be important to some customers.

If you are looking to get Safeway auto insurance, we believe it is a good idea to personally discuss your insurance needs with a broker to see if the company can deliver on its promises in terms of coverage and price.

advantages disadvantage

Excellent financial strength rating from AM Best

limited availability

Easy account access and payments on the MySafeway website

Standard cover without many extras

No online offers

Mixed customer service reviews

Use this simple listing tool to find the best options in your state. For a simple, personalized offer, call our team at (844) 246-8209 for quotation support from one of our representatives.

Our recommended providers

Obtaining multiple quotes is always the best way to ensure you are getting the cheapest rates for your coverage. You can use our latest reviews of the best auto insurance companies to find a company that ticks all the right boxes, be it for coverage, cost, customer service, or financial stability.

If you are a military family you cannot find a better provider than USAA auto insurance. Our team gives USAA a rating of 5 out of 5. It’s affordable, available nationwide, and great customer service. It offers basic coverage as well as breakdown assistance, rent refunds, accident compensation, glass coverage, guaranteed asset protection and car replacement assistance. Please see our USAA auto insurance report for more information.

With a rating of 4.5 out of 5, Geico Auto Insurance was rated as the best insurance company overall. Competitive pricing, wide coverage beyond the basic options, excellent financial stability, and good customer service make this company a great choice for all customers. Please see our Geico test for more information.

Progressive Auto Insurance, also ranked among our top three insurance providers with a rating of 4.5 out of 5, is another company known for its great discount options, broad coverage and strong financial stability. Plus, even if you have a DUI on your record, the prices are very competitive. Please see our progressive insurance report for more information.

frequently asked Questions


To provide consumers with accurate and unbiased information, our team of experts collects data from dozens of auto insurance providers to rank the best insurers. Companies receive a score in each of the following categories and a weighted total of 5.0 stars.

  • Industry stand: Insurers with strong financial ratings and customer-centric business practices receive the highest ratings in this category.
  • Availability: We take into account the availability by federal state as well as exclusions for certain driver groups.
  • Cover: This assessment is based on the types of insurance available, maximum coverage limits and supplementary insurance.
  • Costs and discounts: Our research team is reviewing sample listings for a variety of drivers in each state. Companies with lower prices and many discount opportunities in auto insurance get the top ratings.
  • Customer service: We scour customer ratings and consumer feedback studies from experts like JD Power.
  • Technology: Auto insurers with mobile apps, advanced online services and telematics are more likely to meet consumer needs.

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