CaixaBank SA: named “Outstanding Financial Innovator in Western Europe 2021” by Global Finance Magazine
Users of CaixaBankNow Businesses and Companies
• The US magazine recognized CaixaBank among European banks for its continuous innovation in developing new solutions for the banking of the future and for using its technology leadership to support its customers during the pandemic.
• In addition, the new online and mobile banking platform CaixaBankNow Empresas y Negocios launched in 2020 was recognized as an “outstanding innovation in cash management”.
CaixaBank, Spain’s leading bank, was named “Outstanding Financial Innovator (Bank) in Western Europe 2021” at Global Finance’s annual The Innovators Awards for 2021 to continuously facilitate the banking business and the support of their customers during the pandemic.
This year’s winners were selected by a jury made up of the magazine’s editorial team and supported by reporters who are experts in the roles of these innovators. For Joseph Giarraputo, Global Finance Editor and Editor-in-Chief, “Financial innovation has been critical in accelerating the necessary support for various stakeholders during the health crisis. Fintech developments continue to make it easier for corporate and retail clients to make decisions about what to do with their money, as well as their ability to make the necessary transactions. Our Innovators Awards present the most important creative topics of the past year.
Customer experience and digital transformation
The “Outstanding Financial Innovator (Bank) in Western Europe 2021” award recognizes CaixaBank’s decades of continuous innovation and technological development that has made it the market leader in digital banking in Spain.
With 19.3 million customers in the country, CaixaBank offers a unique omnichannel sales platform with multi-product capabilities that is continually evolving to anticipate customer needs and preferences.
In addition, CaixaBank has further expanded its leading position in the digital banking market. It now makes up 70.5% of digital customers and is firmly committed to digital transformation and supports innovative companies with growth potential.
Global Finance is a monthly magazine founded in 1987 and headquartered in New York. It has a circulation of 50,000 and readers in 191 countries.
The new CaixaBankNow Empresas y Negocios, innovation highlight of the year
In addition, the new online and mobile banking platform CaixaBankNow Empresas y Negocios, launched in 2020, was recognized for “outstanding innovation in cash management 2021”.
CaixaBankNow Empresas y Negocios was created, adapted and tailored to the needs and requirements of professional clients as a further development of CaixaBankNow for private individuals, using all the know-how and experience of the bank in the private banking business to ensure that business clients from the same great user experience benefit as an individual customer.
The platform has a new native app and Noa, a chatbot that understands and answers specific business and professional questions both orally and in writing. It also offers a dashboard with a comprehensive, aggregated view of key company information, as well as links to the most frequently used functions. CaixaBankNow Empresas y Negocios dashboard can be customized to the type of company and user, and adapts to the different types of profiles that interact within a company, such as:
In the personal version, the CaixaBankNow mobile application also received a special mention in this issue of The Innovators for its continuous innovation and the app was named “Best Consumer Mobile Banking App in Western Europe 2020” by Global Finance.
International recognition of CaixaBank
In addition to The Innovators Awards, Global Finance recognized CaixaBank as “Best Bank in Spain” for the seventh time in a row and as “Best Bank in Western Europe” for the third time.
In addition, efforts to continue to accompany its customers at all times during the COVID-19 Pandemic have earned CaixaBank the Global Finance Award for “Outstanding Performance in Treasury Operations during the COVID-19 Western Europe 2021 Pandemic” award CaixaBank was the only European bank to receive its “Outstanding Crisis Leadership” award.
The British magazine Euromoney recognized CaixaBank with the award “Excellence in Leadership in Western Europe 2020” for its social commitment in response to the COVID-19 crisis.
In the area of innovation and digitization, CaixaBank has also received various awards in recent months, such as the CaixaBank Pay award for the “Best Mobile Payments for Consumer Initiative”, presented by the Bank Administration Institute, and “Model Bank of the Year in Mortgage” . Lending ‘for the Mortgage Now project, awarded by Celent.